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Anonymous display instead of caller number

Publication Date:  2017-03-23 Views:  49 Downloads:  0
Issue Description

Anonymous number display instead of caller number 

Alarm Information

none

Handling Process

1:- check with provider Number display activated.

2:- connect AT0 to analog phone can display.

3:-on the same Advanced tab on the AT0 trunk configuration , try to change also the value of the CLIP time with the value of the CidMode so you will had to make 4 tests by setting the following values , and check the result after each test .

 

1-      the value of CidMode is FSK and CLIP time is After ringing

2-      the value of CidMode is FSK and CLIP time is Before ringing

3-      the value of CidMode is DTMF and CLIP time is After ringing

4-      the value of CidMode is DTMF and CLIP time is Before ringing

 

Root Cause

Mismatch in signaling with Provider

Solution

-on the same Advanced tab on the AT0 trunk configuration , try to change also the value of the CLIP time with the value of the CidMode so you will had to make 4 tests by setting the following values , and check the result after each test .

 

1-      the value of CidMode is FSK and CLIP time is After ringing

2-      the value of CidMode is FSK and CLIP time is Before ringing

3-      the value of CidMode is DTMF and CLIP time is After ringing

4-      the value of CidMode is DTMF and CLIP time is Before ringing

 

END