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fusionsphere openstack update tool failed to open

Publication Date:  2017-03-31 Views:  563 Downloads:  0
Issue Description

when customer tried to update the FusionSphere_OpenStack_V100R006C00SPC102_OM , and it failed to open the update tool, received below error message:


Alarm Information

no alarm message

Handling Process

1, The error happens when launch to the update tool, and it is not related to the software.

2, Tried to test in our laptop and the tool works fine.

3, From the picture, we saw it is a Slovakian language, supposed this is the root cause and advised customer to use English OS , and succeed.

Root Cause

1,The language of the operating system is not English. and now the tool only support English and Chinese.

Solution

Use the English operating system.

Suggestions

Use the English operating system.

END