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UA5000_ SAUDI ARAMCO _customer CEO_fax machine not working

Publication Date:  2017-04-22 Views:  80 Downloads:  0
Issue Description
when customer using fax machine encryption they facing failure, but normal fax sending receiving working fine.
Handling Process

Current Progress:This service should be a G711 thoroughly modem flow, should not use T38. After in MSAN G711 is forcibly used, internal encrypted fax can be successful, but outside is not. Based on the following topology and flow, MSAN send G711 packets, but UMG still use T38 so that fax failed because MGCF only use T38.After enable T38 and G711 in MGCF at same time, in AGCF disable T38, both side will select G711. After modification, test is successful.

Next
After enable T38 and G711 in MGCF, at same time, in AGCF disable T38, both side will select G711. After modification, test is successful.

Solution
After enable T38 and G711 in MGCF, at same time, in AGCF disable T38, both side will select G711. After modification, test is successful.

END