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The camera doesn’t give display if the system is turned on after shutdown. If I change the camera resolution to any other resolution the camera starts working and when I again restart it the camera doesn’t give display.

Publication Date:  2017-05-15 Views:  492 Downloads:  0
Issue Description


The camera doesn’t give display if the system is turned on after shutdown. If I change the camera resolution to any other resolution the camera starts working and when I again restart it the camera doesn’t give display.
I have tested the cameras at all resolutions and is working fine until the system is shutdown

Handling Process

trouble shooting steps :

1)after checking the cables connection and Check the status of the HD IN 1 port and every thing was normal .

2) reset factory setting .

3)there isn't way to replace this TE40 with another one to check if need RMA as FSE said .

note :

FSE need from the first time to create RMA , but it was unlogical to create it without be sure 100% it need RMA


3) push Mode button , LED will show DVI or YPBPR or both

       choose both .


step 3 was the solution and no need for RMA .

Root Cause

while installing , FSE don't choose both DVI and YPBPR.

Solution

1)push the mode the button led will show DVI or YPBPR or both


2) choose both
after that this issue will solved .

END