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The website that you are visiting also provides Arabian language. Do you wish to switch language version?
يوفر موقع الويب الذي تزوره المحتوى باللغة العربية أيضًا. هل ترغب في تبديل إصدار اللغة؟
The website that you are visiting also provides Russia language Do you wish to switch language version?
Данный сайт есть в английской версии. Желаете ли Вы перейти на английскую версию?
Fault symptom: After the customer restarted the server without stopping the eSight, the eSight couldn't be started anymore :
Version Information: V300R006SPC502
First step: start the console from command prompt and provide us the output:
From the commad to start eSight steps:
(1) Open the CMD windows
(2) execute command :
cd /d d:\eSight\bin //the d:\eSight is eSight default directory.
shutdown.bat //stop the eSight server
startup.bat //start the eSight server
Second step: Try to fix the MySQL service:
Third step :during remote session we found that there was a database that wasn’t existing anymore after the server was restarted without stopping the eSight. We tried to create again the database but without success. We couldn’t also restore the eSight because there wasn’t performed manual or automatic backup from eSight.
there was a database that wasn’t existing anymore after the server was restarted without stopping the eSight. We tried to create again the database but without success. We couldn’t also restore the eSight because there wasn’t performed manual or automatic backup from eSight.
Reinstalling the eSight server and check the below steps to be matched :
(1) Execute “set | findstr ENT_ROOT” command to get to the eSight
install director, then check if the eSight install directory exists. If it exists, delete it.
(2) Execute “tasklist | findstr java” command to check whether the Java process still exists.
If you don’t have the java process, it’s shown normal.
(3)Execute “tasklist | findstr mysqld” command to check whether the mysql process still exists.
If haven’t mysql process, it shows normal.
After checking that all these processes/directories doesn't exist the installation of eSight can continue without getting this error :
Perform the periodic backup of the eSight server and database.