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SMC2.0 V500R002C00SPC300 installing officescan client ,real-time scan service stopped by system.

Publication Date:  2017-06-06 Views:  84 Downloads:  0
Issue Description

SMC 2.0 version:V500R002C00SPC300

officescan client Agent version:11.0.6054

Description :SMC2.0 is pre-installed OS and softwares.After installing the officescan client. There supposed to be 3 service

But the client icon is always red, which supposed to be green or blue shows it works OK.

 

Handling Process

1. Start the real-time scan service ,but 3 seconds later ,it stopped again.

2.Using officescan bebug tools to collect logs, Which shows sysytem has plenty of digital signature

3.Install 4 certificates manually.

4.1 put mmc in "run"

4.2 import certificate.

right mouse click-All Taks-Import

Choose the 4 certificates provides by officescan company.

And the officescan real-time scan service is Ok ,won't be stopped by system.

5.The real-time scan service start and do not stop again.

Root Cause

Officescan client need to check certificate.

Solution

Included in process steps.

END