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U2980 PRA Incoming Trunk Default CAlled Number

Publication Date:  2017-06-06 Views:  136 Downloads:  0
Issue Description

deploying U2980 in a call center environment. we haveconfigure a PRA E1 for fax service. Out going call is working fine. we need to terminate the incoming call on Extension 1010. PRA Trunk number is 9226699. 

Alarm Information

None

Handling Process

According To Issue Description And As Per u2980 We need Configure Default called Number.


Root Cause

Default Called Number Is   not Configured.

Solution

add a call source with number preparation, and add a PRA trunk with this call source code

the called number can be modified in the number preparation





1:-first, add a dnc to replace all number to 1010


2;-then, add a new callsrc, the parameter "number preparation" is YES, and the parameter "all number change index" is the DNC index



3:-at last, add a new pratg, the parameter "call source code" is the CALLSRC code



als

Suggestions

Check Customer Current Configuration

END