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VP-9650 Resource Issue

Publication Date:  2017-06-15 Views:  78 Downloads:  0
Issue Description

have mcu vp-9650 with 10x 1080p port capacity and port capacity is set as dynamic resourses. The mcu is being managed by SMC 2.0 and the version of mcu is VP9660 V500R002C00SPC600. Today when the conference is scheduled by SMC, only  4 sites are added in a conference and connected only 2 sites of them. When attempt to add more sites, the system prompts “insufficient video resource” but the resource are available as checked from MCU UI, SMC and also from CLI. Screenshot are attached for your reference.


Alarm Information

no alarm . only the system prompts “insufficient video resource” 

Handling Process

after collecting Logs we found that, this may happened because the participant was on other call or other conference as shown in the attached snapshot,

Hint:-

in the next time please make sure that all participants are available and are not in other call.  
 
the cause of this issue is because the participant is in other call so to avoid this make sure that each terminal ended the call, and we can also make sure that there is no another conference by using this command `conf get` to find some conference existing.

 

And this is other reasons of insufficient video resource message

 

Ø  Video DSP resources are sufficient or the conference requires excessive resources.

      Solution: Add video DSP resources or hold a meeting in a lower-resolution format

 

Ø  The audio module fails to add the conference node.

      Cause: The MCU memory is insufficient.  

       Solution: Restart the MCU.

 

Ø  A recording site fails to add.

        Cause: Conference parameters are invalid.

        Handling Suggestions: Check the parameters delivered by the conference control for adding a site.

 

Root Cause

the cause of this issue is because the participant is in other call so please at the next time to avoid this make sure that each terminal ended the call, and we can also make sure that there is no another conference by using this command `conf get` to find some conference existing.

 

And this is other reasons of insufficient video resource message

 

Ø  Video DSP resources are sufficient or the conference requires excessive resources.

      Solution: Add video DSP resources or hold a meeting in a lower-resolution format

 

Ø  The audio module fails to add the conference node.

      Cause: The MCU memory is insufficient.  

       Solution: Restart the MCU.

 

Ø  A recording site fails to add.

        Cause: Conference parameters are invalid.

        Handling Suggestions: Check the parameters delivered by the conference control for adding a site.

 

Solution

make sure that each terminal ended the call, and we can also make sure that there is no another conference by using this command `conf get` to find some conference existing.

, if there is another conference in progress, you can do the following.

 

1.Run this command to know if there is other conference conf get

2.Run this command to end the conference conf mock end <ConfNum>  or conf mock end <Call>

or end the conference from the ongoing conference.

 

END