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Delay for the handset at the pickupgroup

Publication Date:  2017-06-28 Views:  491 Downloads:  0
Issue Description

V200R003C20SPC900
When you receive a call at the pickupgroup and no body answers the incoming call is displayed at the other pickupgroup members.
When you press "attend" the phone changes to "speaker" and if you try to use the handset this change takes around 3 seconds



 



Alarm Information

the change between speaker to handset is longer than 3 seconds

Handling Process

** Change the software version to test --Failed

** import other ipphone configuration that was working fine -- failed

**register the number at another pickup group--- failed

**register ipphone with another sip user at another pickupgroup---OK

**return the ipphone with the original number to the original pickupgroup, ---OK problem solved

Root Cause

N/A

Solution

**register ipphone with another sip user at another pickupgroup---OK

**return the ipphone with the original number to the original pickupgroup, ---OK problem solved

Suggestions

**register ipphone with another sip user at another pickupgroup---OK

**return the ipphone with the original number to the original pickupgroup, ---OK problem solved

END