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Controller report faulty in Oceanstor 2600 V3 storage

Publication Date:  2017-07-01 Views:  122 Downloads:  0
Issue Description

THere is below alarm in Ocenastor 2600 V3

Controller (Controller Enclosure CTE0, controller B, item 03057201, SN 210305720110H3xxxxxxxxx)]  is faulty. Error code: 0x4000cf3b.

 

after changing the controller, error appear after two days.

Alarm Information

Controller (Controller Enclosure CTE0, controller B, item 03057201, SN 210305720110H3xxxxxxxxx)]  is faulty. Error code: 0x4000cf3b.

Handling Process

1, The first time when receiving the alarm,  replaced the controller.

 

Controller (Controller Enclosure CTE0, controller B, item 03057201, SN 210305720110H3xxxxxxxxx)]  is faulty. Error code: 0x4000cf3b.

 

2, Alarm appear again after two days.

Root Cause

The software version is earlier than V300R005C00SPH302, it could be caused by the software issue, and it is a fasle alarm. 

Solution

it is not necessary to replace controller and just need to upgrade the version to V300R005C00SPH302

Suggestions

no

END