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Integration failure between BMU & U1911

Publication Date:  2017-07-12 Views:  49 Downloads:  0
Issue Description

The IPPBX is disconnected from the BMU /ECS , when the IP address of the IPPBX and the ECS is not in the same VLAN .

Alarm Information

the status is disconnected .

Handling Process

1- Make sure that there is no other application is  using port 8000  to avoid the port mirroring .

2-MAke sure that the IPBX and the BMU/ECS can ping each other .

3-On the BMU run the [netstat -ano |findstr 8000] to be sure that the service is up and run on the server .

4-Try to telnet on the server IP using port 8000 to be sure that the  port is open and can telnet .

5-Make sure that the connection protocol and port is the same on both devices the PPBX and BMU , ie. [TCP or TLS  and using port 8000] .

 

Root Cause

1-the server is not initiate any service on port 8000 due to security application  .

 

Solution

allow and trust  the communication over port 8000 .

Suggestions

capture the traffic and check if there is packets exchange between the IPPBX and the ECS  or not

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