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error while loading all system announcement

Publication Date:  2017-08-07 Views:  819 Downloads:  0
Issue Description

customer need to Change Announcement File on Channel 156 

Alarm Information

below error appear when try to upload the voice.zip 

Handling Process

1- after change convert the voice file to supported format and rename it to 156.pcm then copy it on english voice folder started upload all system announcement 

2- confirmed that error failed to load because the voice file error or oversize appear 

3- checked the operate log during upgrade to confirm the error reason as bbelow 


4- after confirm that there is an ftp server error changed the file server to TFTP as below so the upload success 



Root Cause

- FTP server error so change the file server to TFTP 

Solution

- use the TFTP server as a file server so the upload success 


Suggestions

- if the ftp server is busy on the upload PC regarding to any reason , use the TFTP server to upload 

END