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failed to import vp9660 license

Publication Date:  2017-08-07 Views:  259 Downloads:  0
Issue Description

- when try to import vp9660 license its show below import error 



Alarm Information

- the below license status appear on vp 9660 web admin page 


Handling Process

1- login to vp9660 web page and checked the license status so confirmed that license is invalidated because some one from customer engineers invalidate it b click the invalidation icon 


2- get the invalidate license file then goes to esdp system using customer contract and ESN information to validate a new license 

3- after getting the new license file and upload it it imported successfully 


Root Cause

- some one of customer engineers clicked the invalidation buttom so the license file become invalid 

Solution

- revalidate the license on ESDP system using customer contract & ESN informations 

- upload the new license file to the vp9660 

Suggestions

- dont click on the invaliate button if you have the commercial license file uploaded 

END