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How to check ongoing conferences and calculate remaining conference capability

Publication Date:  2017-08-10 Views:  482 Downloads:  0
Issue Description

Customer got a message: Gateway has insufficient meeting resources. While troubleshoot found that customer has 100 licenses and some of the conferences last since 8:00 till 18:00 causing a bad use of system resources.


Handling Process

Show customer how to use the Sh conference command, to track the ongoing conferences, also he can check it at the BMU page.

show how the command: show license and were to find the total available conference users and remaining ones:


On this example we have 100 conferences users and 53 are currently used. Explain customer that scheduled conferences also will reserve the conference spot for the scheduled users.

to prove how this number increase we schedule a new conference at selfservice

we ran "sh conference" and show how this new conference was added

 

and the remaining resources:

 




Gives us a total of 99 conferences resources used:

delete the conference and release the resources:



If we create a conference with 1 more user  (48) that should be we got an error message:



 

Root Cause

customer does not was aware of how to track the conference resources that were used.

Solution

Show customer how to track conference users.

END