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TE20 cloud conference audio issue

Publication Date:  2017-08-23 Views:  260 Downloads:  0
Issue Description

When the TE20 connects to a cloud videoconference at : lifesize.com the audio from Huawei devices was like a robot sound.

Handling Process

Perform a loopback test to assure that TE20 was fine and request wireshark packet capture. However found that the lifesize site was not using protocols like: AAC-LD  but was using G7221C

disable those protocols and the audio problem was fixed:

 



Root Cause

Audio codec issue.

Solution

disable codecs:

END