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Thailand---eSpace UC---BMU disconnect from CDR FTP

Publication Date:  2017-09-01 Views:  737 Downloads:  0
Issue Description

Customer has eSpace UC V100R002C01SPC300, when BMU conenct to CDR FTP the BMU keep telling "Logging into FTP sever failed"

Handling Process

1、confirm the espcae UC version

customer deploy BMU version is eSpace UC V100R002C01SPC300,install the BMU 、CDR and FTP service on the same server

2、check CDR and FTP running status, make sure CDR and FTP are normal

3、check the FTP configuration of BMU,configuration is ok and set as FTP mode

4、try to connect FTP from BMU to check the fail information

Root Cause

for eSpace UC V100R002C01SPC300,if deploy the BMU、CDR and FTP on the same server, there will a microsoft Windows OS bug will cause this error

Solution

install the Windows patch to recovery the connection from BMU to FTP:

https://support.microsoft.com/en-cn/hotfix/kbhotfix?kbnum=2577795&kbln=zh-TW

END