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TLS connection error

Publication Date:  2017-09-19 Views:  40 Downloads:  0
Issue Description

when set the unified gateway connection to tls protocol its not working however its working fine with tcp 



Alarm Information

- the unified gateway connection status show connected when using tcp protocol 



- but when using tls it show disconnected 


Handling Process

- confirm the admin password for the u1900 

- confirm that server ip address added to unified gateway trusted addresses 

- confirm that configured bmu protocol on u1900 is tls 



- collect host log from u1900 & binsocket.log file from bmu 

Root Cause

- after analyze the host log file from u1900 we find that customer has changed the default tls switch password from the u1900 


Solution

- change the tls switch password to the default " oocag7Uj " using below command then reboot the pbx 


- after return back tls password to default the tls connection status on bmu show connected status 

END