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TE20 two stage dialing

Publication Date:  2017-09-20 Views:  301 Downloads:  0
Issue Description

Customer used to access lifesize.com cloud services to join videoconferences. Problem started when they perform upgrade from :V500R003C00SPC400 to : V500R003C30SPC100. Customer is unable to perform the two-stage dialing. meaning that if customer dial the meeting room , and the room does need a password even if the customer put this information at the endpoint, the cloud did not take that information.

 

Example of meeting invitation:


 

 

 

 


Alarm Information

N/A

Handling Process

Capture wireshark packages  for TE20, and Cisco terminals. To compare a successful call and the one with problems.

R&D provide this solution:


Login Web setting: system
setting---security ----encrypted ,  “Non-Encrypted”
 

If still not solved, SSH login
TE20, enter the command:

mc dtmfsignal 1

Customer perform this solution and issue was fixed.

Root Cause

N/A

Solution

Login Web setting: system
setting---security ----encrypted ,  “Non-Encrypted”
 

If still not solved, SSH login
TE20, enter the command:

mc dtmfsignal 1

Customer perform this solution and issue was fixed.

END