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HDC return for invalid headerSignature, IP:x.x.x.x,headerInterfaceVersion:1530

Publication Date:  2017-09-23 Views:  75 Downloads:  0
Issue Description

1-VM failed to login with WI portal:

2-the VM also became unregistered on FusionAccess

 

Handling Process

1- Collect logs using collection
tools.(on the VM itself):
 
On the user VM, choose Start >All programs > Huawei FusionAccess > Huawei vDesk.
Huawei vDesk tool window is displayed.

Click Tools, and then click Log Collection
  
Obtain the log collection package as
prompted by the displayed information.

2- Analyze the collected logs:

and we found the below error :

HDC return for invalid headerSignature, IP:10.255.2.12,headerInterfaceVersion:1530

 3- we found that this message mean the SK key is changed:


 4- proceed with update the SK key to fix this issue:

shutdown VM,  choose the VM and update authentication ID or Certification Logo , start VM

or in older versions:

Root Cause

when SK key is changed:

1-this message appear on the VM logs:

HDC return for invalid headerSignature, IP:10.255.2.12,headerInterfaceVersion:1530

2-the VM failed to login with WI portal.

3-the VM became unregistered.

Solution

shutdown VM,  choose the VM and update authentication ID or Certification Logo , start VM

or in older versions:

 to update the SK key..

END