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Third party NMS can't get the CPU usage and memory usage of S5700

Publication Date:  2017-09-23 Views:  1377 Downloads:  0
Issue Description

Customer deployed  third party NMS to display CPU usage and memory usage of the S5700. After configure the SNMPv3 on all the switches and all the same configuration, when test from the Solarwinds it shows that some switches can display normal but some switches not. The error shows as the following picture.


The normal device and software version:

S5710-52C-PWR-EI  V200R005C00SPC300

The abnormal device and software version:

S5710-28C-PWR-EI  V200R003C00SPC300

CPU usage OID: 1.3.6.1.4.1.2011.5.25.31.1.1.1.1.5

Memory usage OID: 1.3.6.1.4.1.2011.5.25.31.1.1.1.1.7

SNMPv3 configuration:

#

snmp-agent

snmp-agent local-engineid 800007DB0330D17E7875D0

snmp-agent community write cipher %$%$-e=#~99N+1I%d\Kv3X&"Q+9Z*kBc$@DW"-8lBZ$igc"!+9]Q]8QjDVL'eQZk>:8(!;oW9fQ+%$%$ acl 2998

snmp-agent sys-info version v2c v3

snmp-agent group v3 netgroup privacy read-view MIB-2 acl 2999

snmp-agent mib-view included MIB-2

snmp-agent usm-user v3 test

snmp-agent usm-user v3 test group netgroup

snmp-agent usm-user v3 test authentication-mode md5 cipher %@%@n=\W.>+^.=iW6o9,o'<He;4[%@%@

snmp-agent usm-user v3 test privacy-mode des56 cipher %@%@=jC&86zrJ8t-*WOnim*#]&VP%@%@

snmp-agent usm-user v3 test acl 2999

snmp-agent usm-user v3 testrw

snmp-agent usm-user v3 testrw group netgroup

snmp-agent usm-user v3 testrw authentication-mode md5 cipher %@%@RBmg2<)c(*Ar|s7&m><Fe<.f%@%@

snmp-agent usm-user v3 testrw privacy-mode des56 cipher %@%@fVXi(vmaP35q|9F*"_I4]'bv%@%@

snmp-agent usm-user v3 testrw acl 2998

snmp-agent trap source LoopBack0

snmp-agent trap enable

#


Alarm Information

None

Handling Process

As the customer feedback the information, the customer want to display CPU usage and memory usage. After check the OID and it is right.


According to the configuration, the read-view is MIB-2. And as our check, the OID 1.3.6.1.4.1.2011.5.25.31.1.1.1.1.5 and 1.3.6.1.4.1.2011.5.25.31.1.1.1.1.7 are not include in MIB-2.



Root Cause

The OID 1.3.6.1.4.1.2011.5.25.31.1.1.1.1.5 and 1.3.6.1.4.1.2011.5.25.31.1.1.1.1.7 are not include in MIB-2. So after the configuration and test, the Solarwinds can’t get usage of CPU and memory.

Solution

Change configuration of the SNMPv3:

change to snmp-agent group v3 netgroup privacy read-view iso acl 2999

snmp-agent mib-view included iso iso

END