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Can not access the IVS client 109100009 error message

Publication Date:  2017-10-01 Views:  137 Downloads:  0
Issue Description

Customer reported that he can not access the IVS client and he got this error message 



Handling Process

we have asked him to check the OMU porta , he said can not access it too , can not open the web page of it 

1 Use the SSH to log in to VCN500 

(Log in as the admin/Change_Me and run the su-root, enter the password Change_Me switch to the root user)



need check if the database had started, use command: ps -ef|grep postgres then check the results 


2 Modify the xlog database check items.

a. cd /DB_DATA/data/global




b. Modify the chk items and reboot to restart the





3 Check the service.
 
 A, run the ps-ef | grep ivs_omu check omu Portal is started.



b, run the ps-ef | grep postgres check whether the database is started.





After that we have tried to access the IVS client and it worked fine , altought the OMU portal , worked fine

END