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when upload NE version software to an OSN9800 occur error:certain file of the software is missing

Publication Date:  2017-10-20 Views:  151 Downloads:  0
Issue Description

when upload NE version software to an OSN9800 occur error:certain file of the software is missing

Alarm Information

1、error:certain file of the software is missing;

2、the error indicate Uploading the patch package is incomplete, causing the NMS to report the patch package file does not exist.

Handling Process

1、the error indicate Upload patch package is not complete, resulting in network management reported patch file does not exist or file error;

2、 we find the upgrade guide notes that need  FTP tools use account ossuser, password Changeme_123, and upload mode for the binary, the patch package upload to the network management server,and we confirm that the issue site customer just copy software to server directly

3、as the upgrade guide notes,we ask on site use account ossuser, password Changeme_123 upload the software via ftptool filezilla :


4、after setp 3,we try upload the software again,and find it is works.

Root Cause

 need  FTP tools use account ossuser, password Changeme_123, and upload mode for the binary, the patch package upload to the network management server,otherwise software file may has something missing

Solution

need  FTP tools use account ossuser, password Changeme_123, and upload mode for the binary, the patch package upload to the network management server

END