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Customer has an environment Management/Secretary
*Customer was unable to make calls to extension 85001 located in the polycom hearing a message that says 'NOT POSSIBLE PERFORM CALL, TRY LATER', others extensions were working fine taking/making calls.
A) : Version was confirmed throuth CLI command show version, version installed was V100R001C01SPC900 (This version doesnt provide WEB interface access for troubleshooting with this scenario.)
*Unable to perform an Upgrade due to operation environment with customer, multiple devices will be affected during upgrade process
B) : Tests were made, configuring extension 85001 in Huawei PBX u1980... status was the same, (unable to reach 85001-Management) either u1980 and Polycom.
C) : Command to know status of Blacklist group was introduced ...
D): Extension found in that group (85001), this parameter refuses any input call... it was removed through command ...
Affected extension for management (85001)was added into a blacklist, users were unable to reach it, dialing from Secretary number (15003/85003) in the PBX, even from any PSTN number.
extension (85001) was verified and removed from u1980 blacklist group V100R001C01SPC900 through CLI command.
show blackandwhite calltype callee grouptype blackgroup.
config delete blackandwhite calltype callee grouptype blackgroup