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Elog management page can't open

Publication Date:  2017-10-31 Views:  418 Downloads:  0
Issue Description

Customer feedback they are usually unable to open elog server page. But servers can be ping.

Elog version: V200R0003C10SPC300

Alarm Information

N/A

Handling Process

Check the system, we found elog backstage working normal, but can’t open the management page then we shutdown the elog servers and restart, This issue solved.

 

Run the cd /opt/huawei/LogCenter/Runtime/bin command to access the script directory.

Run the su loguser command to switch to the loguser user.

Run the ./shutdownSystem.sh

Run the ./startupSystem.sh

Root Cause

From the old version of the elog, it’s a known issue, when this times elog backstage working normal, but management web can’t open

Solution

Upgrade the new version V200R005C00SPC205

Suggestions

N/A

END