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error code 0x9767, BDRSP_HARD_NOPERMIT is prompted when loading the CPLD of the EFI board of the OSN9600

Publication Date:  2017-11-28 Views:  85 Downloads:  0
Issue Description

error code 0x9767, BDRSP_HARD_NOPERMIT is prompted when loading the CPLD of the EFI board of the OSN9800:


Alarm Information

error code 0x9767, BDRSP_HARD_NOPERMIT

Handling Process

1、the error indicate that CPLD upgrade has hard limit.

2、we check CPLD upgrade instructions have been marked: to ensure that the master control in slot 70, if not meet the need to check the status of the master and backup control before performing the operation after the switch.

3、ask customer to check SCC board 1+1 Protection,find current activate board is slot 78:


4、after do manual switching to confirm current  activate board is slot 70,then load CPLD again,find it is works,no error happen .


Root Cause

CPLD upgrade instructions have been marked: to ensure that the master control in slot 70

Solution

after do manual switching to confirm current  activate board is slot 70,then load CPLD again,find it is works

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