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motion detection issue on VCN3010

Publication Date:  2017-11-30 Views:  83 Downloads:  0
Issue Description

we have an issue if that a guy walked 5 mints in front of cctv for testing and we face if we have a clip of 5 mints then it will became 2 clips while download video it should be one clip of 5 mints duration

Handling Process

we asked customer to send us shapshot from the alarm linkage configuration and the motion detecion configuration and the logs from the IVS client too , then when he send it to us we found the root cause as follows :


 

 Alarm linkage recording time is 10s


 The system did not generate a new alarm during the period between the two videos

 So the video is not recorded, there are 2 video files when downloading the video, which is a normal condition




Solution

How to solve it us by changing the recording duration to be 5 minutes instead of 10 minutes  as below snapshot 





END