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unable to use touchscreen and remote control on DP300

Publication Date:  2017-12-08 Views:  172 Downloads:  0
Issue Description

Unable to use the Remote control or Screen touch.

Alarm Information

No Alarm shown

Handling Process

- change the mode of the DP300 from PC mode to Videoconference mode by the following 2 ways:


1. Press the touch Mode Switch button available on in the lower right corner of the screen.



2.  login to the codec using ssh connection (user : debug ) (password : Change_Me)

- input: CfgPcMode [port] [mode]

Usage: 0: PC mode 1: Terminal mode



Root Cause

The Screen Touch or remote control can be used only when in Videoconverence Mode.

Solution

Switch the mode of the DP300 to Videoconference mode.


1. Press the touch Mode Switch button available on in the lower right corner of the screen.



2.  login to the codec using ssh connection (user : debug ) (password : Change_Me)

- input: CfgPcMode [port] [mode]

Usage: 0: PC mode 1: Terminal mode

END