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When we join huawei SMC conference from 7910, we heard noise during conference

Publication Date:  2017-12-10 Views:  69 Downloads:  0
Issue Description

When we join huawei SMC conference from 7910, we heard noise during conference at the begining of the call 

Handling Process

- checked the network status that phone are using 

- confirmed that all other phones ( espace 7950/ espace 8950 ) that joined the conference doesn't hear that noise 

- checked the phone firmware version and it was using V200R003C00SPCe00

- upgrade phone firm ware version to V200R003C00SPCq00 

- noise has been cleared after upgrade to this version 


Solution

- this a common issue on old versions and its solved on V200R003C00spcq00


- after upgrade the phone to that version the noise during the conference has been cleared 

END