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iBMC always asking to change the password

Publication Date:  2017-12-23 Views:  70 Downloads:  0
Issue Description

Customer report after he create a new user on iBMC after the first login he change the password but the message to change the password show each time he login even after select Do not show this again.

Alarm Information

Change Password

 

Handling Process

Request the customer the version of the iBMC in this case 2.28 server type RH5288 v3, confirm the Web Browser that is using and Java Version. Customer was using a old version Mozilla Firefox 22.

Root Cause

The Web Browser version is no in the compatibility list

Solution

Customer use another Web Browser (Internet explorer 11) after his change the password from this browser the message did not appear again even in the Mozilla 22 version that the customer was using.

Suggestions

Use the compatibility version to operate the iBMC

END