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SMC 2.0 License becomes invalid

Publication Date:  2018-01-03 Views:  58 Downloads:  0
Issue Description

SMC 2.0  is installed at a virtual machine, every time customer shut down the VM the ESN changes and the license became invalid

Alarm Information

N/A

Handling Process

1,Use ESNMaker
tool to get the ESN information of all the network interfaces on the server;

        
Download ESNMaker here:
http://support.huawei.com/enterprise/zh/telepresence-and-videoconferencing/smc2.0-pid-6644576/software/22811907/?idAbsPath=fixnode01%7C7881490%7C21781198%7C21781768%7C21781990%7C6644576

2,get the ESN
information in the license file, below is the license file location on the
server:



3, disable the
network interfaces which doesn’t match the license file.



Root Cause



That’s because
customer enable multiple network interfaces on the server, we can disable those
extra interfaces to avoid the issue:



Solution

1,Use ESNMaker
tool to get the ESN information of all the network interfaces on the server;

        
Download ESNMaker here:
http://support.huawei.com/enterprise/zh/telepresence-and-videoconferencing/smc2.0-pid-6644576/software/22811907/?idAbsPath=fixnode01%7C7881490%7C21781198%7C21781768%7C21781990%7C6644576

2,get the ESN
information in the license file, below is the license file location on the
server:



3, disable the
network interfaces which doesn’t match the license file.



Suggestions

N/A

END