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.The SMC2.0 (V100R003C10SPC900) can not add TE30 (V500R002C00SPC200) and RP200 (V500R002C00SPC200) as manageable. Other terminals with a lower version (V100R001C10SPC300) can be added as manageable without problem.

Publication Date:  2018-01-16 Views:  31 Downloads:  0
Issue Description

When we tried to add a TE30 to the SMC, the SMC will authenticate the TE30, but the TE30 send a message to the SMC and the SMC cannot understand this message.

and it causes an authentication failure.

 

 

Handling Process

We checked the wireshark messages and found the error in the authentication.

 

 

Root Cause

THIS ISSSUE IS ALREADY SOLVED IN A NEW VERSION OF THE TE30, but the version V5R2 is not compatible with the version of the V1R3 of the SMC.

Solution

 due this we will need to downgrade the TE30,

 

below the name of the guide,
http://support.huawei.com/enterprise/en/doc/DOC1000093735?idPath=7881490%7C21781198%7C21781768%7C21730255%7C7951671

If this link change, you can check with the information of the image with the name of the document

 

and this is the link to download the software

http://support.huawei.com/enterprise/en/telepresence-and-videoconferencing/te30-pid-7951671/software/21597456/?idAbsPath=fixnode01%7C7881490%7C21781198%7C21781768%7C21730255%7C7951671

If this link change, you can check with the information of the image with the name of the document

BELOW THE IMAGE

 

 

in the .RAR file you will find the .EXE as the image

after downloading the software, load the version of software to the equipment,

 

 

and it will be done, after that the TE30 will work with the old version, and you will can add this End Point to the SMC as manageable without problem.

 

Suggestions

This process can be done in order to don't upgrade the SMC and do not affect the other devices related with the SMC.

END