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Poland/Coral/Neteco/*/troubleshooting /Deleting inverter from NE, adjusting energy yield

Publication Date:  2018-02-13 Views:  53 Downloads:  2
Issue Description
000
Subject: Deleting inverter from NE, adjusting energy yieldFrom: L.Citko@CORAL.com.plDate: 2018-01-20 00:28:31To: eu_inverter_support@huawei.com;CC: Hello, I have problem to delete the inverter from our portal (Coral_PV, plant Dubiny, inv 36KTL-18). Always information about “failed to delete devices”. Another problem concern adjusting energy yield on smartlogger – have information about “setting failed”. I will be grateful for your help. Best regardsŁukasz CitkoPOLANDul. Podleśna 316-070 ChoroszczNIP 966-08-68-235Tel: (+48 85)654 45 26Fax: (+48 85)675 24 74Mob: (+48)605 911 083l.citko@coral.com.plwww.coral.com.pl
Alarm Information

No alarm.

Handling Process
We delete the inverter from Neteco and customer received information how to modify the total yield of inverter.
Root Cause

The root cause was that customer replace an inverter.

Solution
Remotely.
Suggestions

We delete for the customer one inverter from Neteco. We recommend to customer to adjust the total yiel fro the new installed inverter when the inverter is functional and communicate with Smartlogger.

END