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Error 6001 on TP with TV NEC

Publication Date:  2018-01-23 Views:  62 Downloads:  0
Issue Description

There is an error (6001) on the touch panel about serial port.


Solution

When the TVs are NEC we don ́t have serial port and is necessary change the product model on the system model and later we will have the option to configure the IP screens, by this way we can watch image on the TV.

Current product model: TP3106-70

Changed product model: TP3206-55

For setting the product model you should access as a superadmin
and do click with the right button of the mouse on the Telepresence Host button,
select Set System Model

And select the Product Model TP3206-55

Press Save.

END