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Customer lost coffer logs from the Storage

Publication Date:  2018-01-29 Views:  22 Downloads:  0
Issue Description

Customer report after 1 year idle the Storage now they going to start the deployment of the Storage but the find out that the storage didn’t came with the coffer disk or they lost them, customer is not sure if the storage was ship with the coffer disk or not, now they want to know how the can use the storage

Alarm Information

0xF00A000A Coffer Disks Not Found

Description

No coffer disks are found in the storage system. As a result, the storage system failed to start.

Attribute

ID

Event Level

Automatically Cleared

0xF00A000A

Critical

Yes

 

Handling Process

Customer confirm they lost the coffer disk and the Storage was never on production, no need to collect further information.

For the issue was necessary to get the confirmation for back team due this is issue normally the Storage will not power on if miss the coffer disk.

Root Cause

The Storage will not power on if they miss the coffer disk this a design product due the coffer save

No coffer disks are found in the storage system. As a result, the storage system failed to start.

Solution

Power off the Storage

Use another 4 SSD disk from the Storage that are available

Power on the Storage

Suggestions

Before perform this task need to be confirm by back, and this is only recommend when the storage was not in use.

END