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Issue with raid card LSI2208 on RH2288H V2

Publication Date:  2018-01-30 Views:  95 Downloads:  0
Issue Description

After upgrading the Raid Card LSI 2208 the server crashed, error messages:

 

 

Sensor:CPU2 Status, Event:CAT error detected in the x86 OS, Severity:Assertion  Critical, Event Code:0x0700ffff

Sensor:CPU2 Status, Event:Machine check exception detected in the x86 OS, Severity:Assertion  Critical, Event Code:0x070bffff

Sensor:CPU1 Status, Event:CAT error detected in the x86 OS, Severity:Assertion  Critical, Event Code:0x0700ffff

Sensor:CPU1 Status, Event:Machine check exception detected in the x86 OS, Severity:Assertion  Critical, Event Code:0x070bffff

 

 

Alarm Information

Sensor:CPU2 Status, Event:CAT error detected in the x86 OS, Severity:Assertion  Critical, Event Code:0x0700ffff

Sensor:CPU2 Status, Event:Machine check exception detected in the x86 OS, Severity:Assertion  Critical, Event Code:0x070bffff

Sensor:CPU1 Status, Event:CAT error detected in the x86 OS, Severity:Assertion  Critical, Event Code:0x0700ffff

Sensor:CPU1 Status, Event:Machine check exception detected in the x86 OS, Severity:Assertion  Critical, Event Code:0x070bffff

 

Handling Process

Check the logs and see if the error came from the drivers:

 

 

Root Cause

 

Server show up an error who came from the CPU, but this error is related to the bad communication between the CPU and Operating System, and the motherboard may restart or stop responding

Solution

Use the Operating System according to the Huawei comaptibility list and install the drivers for LSI 2208 from Huawei Website Support:

http://support.huawei.com/enterprise/en/server/rh2288h-v2-pid-9581539/software/22749675/?idAbsPath=fixnode01%7C7919749%7C9856522%7C21782478%7C21782482%7C9581539

The error mesasage CAT error detected in the x86 OS, Severity:Assertion  Critical, Event Code:0x0700ffff and Machine check exception detected in the x86 OS, Severity:Assertion  Critical, Event Code:0x070bffff is not every time an harware issue.

Need to upgarde the Firmware of LSI 2208 to the latest version compatible with the RH2288H V2 Server.

Suggestions

Need to upgarde the Firmware of LSI 2208 to the latest version for the RH2288H V2 Server and use the OS according to Huawei comaptibility list.

END