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iMana report an error when a K1 Video Card Is Installed on an RH2288H V2 Server

Publication Date:  2018-02-08 Views:  53 Downloads:  0
Issue Description

On iMana an error is reported about the K1 Video Card when is installed on an RH2288H V2 Server.

 

Alarm Information

After a K1 video card was installed on RH2288H V2 ,after the server is powered on  a red light alarm is reported , then on the iMana an error is reported : "POST Error, Unrecoverable video controller failure".

Handling Process

First check if the card is in our Compatibility list according to the RH2288H V2 server.

 

http://support.huawei.com/onlinetoolsweb/ftca/indexEn?serise=2

 

When the server starts, press Delete to enter the BIOS,then choose Advanced > Misc Configuration > pci 64-bit decode, set pci 64-bit decode to Enabled, finally press F10 to save it and exit.

Root Cause

First step are:

1.Check if the GPU power cable is correctly connected into the slots

2.Check if the BIOS version is the latest one if not , need to upgrade it to the latest version from Huawei Support.

3.On the BIOS, need to enable the pci 64-bit decode parameter.

4.Need to check the logs if the riser card, GPU ,GPU cable or motherboard is failed.

 

 

Solution

If the server is not configured with a GPU card, but on the iMana the alarm : "POST Error, Unrecoverable video controller failure " remains need to follow below steps:

- Reset the BIOS settings to be default by running the ipmcset -d clearcmos command in the iMana, and then restart the server.

- If other PCIe devices are installed, need to check whether their slots match the CPU because different CPUs managed different PCIe slots. Then try to remove and install PCI-E devices

-Upgrade the iMana and BIOS to the latest versions.

Suggestions

- Reset the BIOS settings to be default by running the ipmcset -d clearcmos command in the iMana, and then restart the server.

- If other PCIe devices are installed, need to check whether their slots match the CPU because different CPUs managed different PCIe slots. Then try to remove and install PCI-E devices

-Upgrade the iMana and BIOS to the latest versions.

END