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OceanStor 9000 License Import Fail

Publication Date:  2018-02-09 Views:  82 Downloads:  0
Issue Description

Unable to import license to OceanStor 9000, message display unable to verify license.

Handling Process

1. First check the license .dat file using text viewer program such as Notepad++ and verify the ESN [ClusterID] and compare it with the ESN that customer provided.

2. If ESN [ClusterID] has no issue, check with the customer if they have purchased any value-added features for the OceanStor 9000 [snapshots, remote replication & etc].

3. If there is no value-added features purchased, license does not need to be imported and it's normal to have this error if there are no value-added features purchased for the OceanStor 9000.

Root Cause

No value-added features purchased for the OceanStor 9000, thus unable to import license..

Solution

There is no need to import any license for OceanStor 9000 if no value-added features is purchased.

END