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License File Expired Alarm in eCNS 210 Due To Change Configuration

Publication Date:  2018-02-14 Views:  12 Downloads:  0
Issue Description

The customer Found the eCNS have License Expired Alarm While the License is Supposed To Be Permanent .

 

Alarm Information

 

 

 

 

 

 

 

ALARM : License File Expired

 

 

Handling Process

1- Check The License File On the ESDP System and found it Permanent License .

2- Check the ESN of the eCNS210 and the ESN of the License File and Found that they are different

3- Check with the Customer if any Configuration Changed and found that they Change MNC and MCC which Automatically changed the ESN of the eCNS 210

4- Apply for Change ESN application on the ESDP system and change the ESN of The Node

5- Upload the NEw License the Alarm is cleared

Root Cause

- Due to change the  MNC and MCC Configuration the ESN of eCNS 210 Changed and Produce Mismatch Between the eCNS 210 ESN and the License ESN which Caused the License File Expired Alarm .

Solution

- Apply Change ESN Application for the License on the ESDP System and apply the New License for the eCNS 210

END