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Access Issues for iMana for RH2288 V2

Publication Date:  2018-02-20 Views:  83 Downloads:  0
Issue Description

Access Issues for iMana for RH2288 V2 with default Management IP.


Alarm Information

Ping to Default IP unsuccefull.



Handling Process

1- Veried that the egineer device IP was in the same segment as default IP


2- As it was not possible to access iMana without the correct IP, it was suggesed to connect to the server via Serial cable through the server's serial port:


3- Succesfuly accessed server with Serial cable and proceeded to check BMC Settings in BIOS



Root Cause

BMC IP setting configuration in BIOS was set to DHCP instead as static, therefore it was not posible to ping or connect to iMana. 


Solution

BMC IP setting configuration in BIOS was set to DHCP instead as static, changed the IP setting in BIOS to static in order to connect to iMana. 


It was now possible to see the Network configuration settings in the BMC CLI:


Suggestions

Many times the custoers forget the Management IP, therefore it can be useful to check in the BIOS configuration. 

END