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Espace Mobile (Client) unable to connect/login.

Publication Date:  2018-02-28 Views:  23 Downloads:  0
Issue Description

Issue Description

Espace Mobile (Client) unable to connect/login. When we try to connect “Operation Failure” error prompts


Alarm Information


No alarm

Handling Process

Handling proces

1)  Collect logs from eSpace_UC/Logs/MAA    eSpace_UC/Logs/Appagent

2)  Collect information regarding espace UC Version



3) From the log collected/ analysis we can see that the “Operation Failure” due to incorrect password


4) Check on AppAgent Password




5) Change to default password to Change_Me


 


Root Cause

The espace mobile client is unable to login due to incorrect password as we can see from the logs obtained

Solution

Change the password to default password ( Change_Me) or you can check the original password used in the directory as shown;


END