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Cannot access Device Manager on Oceanstor 2600V3 but management controllers are ready, I can ping it and I can acces via SSH

Publication Date:  2018-03-01 Views:  91 Downloads:  0
Issue Description

Cannot access the Device Manager (page not found) on OceanStor 2600 v3 V300R006C00 SPC100, but management controllers are ready, ping is working and its accesibile by SSH and the result when query the TLS version is empty 

admin:/>show devicemanager tls_versions

TLS Versions  : --

Controller ID : --


Handling Process

WARNING:

This solution will clear all the data and configuration of the storage. If there are services running on the storage, please DO NOT apply this solution.


Before starting, prepare the follwing:

Download the package OceanStor 5300 V3&5500 V3&5600 V3&5800 V3&6800 V3 V300R006C00SPC100.tgz in the following link, then change the name of the package to a shorter, simpler name, like “v3r6.tgz”.


http://support.huawei.com/enterprise/en/storage/oceanstor-5500-v3-pid-21122039/software/22452429?idAbsPath=fixnode01%7C7919749%7C7941815%7C21430818%7C21462748%7C21122039



Steps to recover DM:

1. Login to one controller (either one), run change user_mode current_mode user_mode=developer to switch to developer mode. 



2. Run minisystem to switch to minisystem mode

 


3. Run upgradesystemafter the command, upload the package to /home/permitdir/update_disk via FTP/SFTP toolthen input the name of the package. Input ‘y’ to allow upgrading





4. After the upgrade is finished, switch back to developer mode, run reboot system in developer mode to reboot the system

sni


5. After the system is rebooted, try to login the DM to check if it’s normal. 



Root Cause

It’s a known software error from Factory, there are several storage affected

Solution

Download the package OceanStor 5300 V3&5500 V3&5600 V3&5800 V3&6800 V3 V300R006C00SPC100.tgz and upgrade the system

Suggestions

WARNING:

This solution will clear all the data and configuration of the storage. If there are services running on the storage, please DO NOT apply this solution and contact Huawei engineer for further support.


END