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Issues installing SUSE Linux Enterprise Server 11

Publication Date:  2018-03-02 Views:  11 Downloads:  0
Issue Description

Trouble installing SUSE Linux Enterprise Server 11 in a RH2288 V2.


Alarm Information

ERROR ON SERVICE CD: 

Error: Unable to find OS media


ERROR INSTALLING OS DIRECTLY ON SERVER:


Handling Process

1- Verified if installation could be completed with Service CD v132 & with v118 in order to load the correct drivers for the OS.

2- The Service CD could not recognize the media (SLES 11 Physical CD) with either version of the Service CD:


3- Verified the compatibility of the SUSE linux with Service CD tool: ( Service CD was not compatible with SLES 11 without Service pack)


4- Tried to install SUSE with different OS media, directly downloaded from Huawei Support page, instead of the physical SLES 11 CD. 

5- The installation was succesful using the Service CD 2.0 v132 with the different OS media. 



Root Cause

The OS version was not compatible with Service CD 2.0 

Solution

The OS version was not listed on the compatibility version, need to use another media version of the OS after we use the correct version the customer was able to install the OS without problem

Suggestions

Verify compatibility with Huawei tools before installing OS. 

END