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Commissioning license generated in ESDP for UGW9811 not functional

Publication Date:  2018-03-19 Views:  83 Downloads:  0
Issue Description

Customer requested a commissioning license for UGW9811, V900R012C10. We have generated one in ESDP, after activation, no user could connect to UGW.



Handling Process

Customer requested a commissioning license for UGW9811, V900R012C10. We have generated one in ESDP and provided to the customer. After the activation, no user could attach to the UGW.

 

The license generated in ESDP looked like this:

 

We started to investigate why command "display license config " showed only zeros and session failed to create due to license capacity.

We found that the commissioning license generated in ESDP in not correct, the last part (Feature=Default) should be deleted.

 

 

 

Root Cause

The commissioning license generated in ESDP for UGW9811, Version: V900R012C10 is not correct.



Solution

We generated a new commissioning license in FNO(old license system) for UGW9811. The license did not contain the part with Feature-Default.

After activation, subscribers were able to attach.



Suggestions

When generating a commissioning license in ESDP for UGW, check whether you have the part with Feature-Default.

END