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TE40 does not receive the H.264 graphics content from Polycom RMX

Publication Date:  2018-03-20 Views:  39 Downloads:  0
Issue Description
 The TE40 video terminal has been added to the existing Polycom VC infrastructure. RMX MCU ver 8.5.11.281249. During the conference the TE40 did not received H.264 graphics content. 

The TE sofrware version:


 

Handling Process
 1. Checked the TE presentation settings and Audio/Video protocols





The presentation settings and protocols are OK

2. Checked the RMX conference settings





We see that content is sending by the RMX.

3. Checked the TE system status:





The terminal does not see incoming content.

4. Changed the content protocol to H.263/H.264 Auto Selection at RMX conference settings 



5. TE started to receive the content





Root Cause

RMX doesn`t support the Live capacity so it will have no capacity of shared presentation. Need to disable the Live capacity at the TE side.

How to disable it on the TE side:

1.  Login to the terminal by the SSH client via debug/Change_Me

2. Type the command mc kedaswitch 1


3. To check whether this option is already applied to the terminal use the 'ui config get conf.Kedaswitch'


Solution

Need to disable the Live capacity on the TE terminal using the mc kedaswitch 1 SSH command.

END