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deploy ESXi 6.5u1 into SD card on CH121 V3 failure.

Publication Date:  2018-03-29 Views:  95 Downloads:  0
Issue Description

Customer tried to deploy ESXi 6.5u1 into SD card on CH121 V3 server, but always failed.

The information of scenario is as below:

Server model: CH121 V3

BMC ver: (U4000)2.35

BIOS ver: (U47)3.63

SD card model: SanDisk 32G (supplied by Huawei)


Alarm Information

This was prompt information:

-----An unexpected error occurred------

See logs for details

ProcessLookuperror: [Errno 3] No such process


Handling Process

We found customer still used the older bios firmware, after queried the release notes of bios firmware, we confirmed this issue has been fixed in v382.

Root Cause

The issue is from the defect in old BIOS software, it has been fixed in BIOS firmware ver 382.


Solution

We recommend customer to upgrade current firmware to v3.82 or higher.

This is download link of the latest ver firmware currently: http://support.huawei.com/enterprise/en/server/ch121-v3-pid-21070741/software/22949608/?idAbsPath=fixnode01%7C7919749%7C9856522%7C21782478%7C19955021%7C21070741

Suggestions

None

END