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RH1288 V2 cannot boot and enter in S3 State

Publication Date:  2018-03-30 Views:  58 Downloads:  0
Issue Description

The server is powered on, and the BMC completes its initialization. However, the power switch indicator is steady yellow (standby), and attempts to boot the server by pressing the Power button fail.

Alarm Information

RH1288 V2 cannot boot and enter in S3 Resume State.

Handling Process

  • Collect the hardware logs from the server and discover that the BMC SEL logs show no hardware alarm (CPU CAT ERROR occurs at a low probability).
  • BMC SOL logs show that the device has entered the S3 Resume status, as the logs contain the following information: bootMode = S3Resume.
  • Taking the S3 Resume boot path through MRC. The problem is that V2 rack servers do not support S3 sleep status. Below error shows snippets of the SOL logs:
  • Root Cause

    The server is powered on, and the BMC completes its initialization. However, the power switch indicator is steady yellow (standby), and attempts to boot the server by pressing the Power button fail.

    Solution

    The server is powered on, and the BMC completes its initialization. However, the power switch indicator is steady yellow (standby), and attempts to boot the server by pressing the Power button fail.

    If the server fails to boot and no obvious fault information is recorded in the BMC SEL logs, you need to analyze the SOL logs.

     

    Suggestions

    Upgrade the BIOS version to the latest version, it can be founded one Huawei Support Website:

     

    http://support.huawei.com/enterprise/en/server/rh1288-v2-pid-8576212/software/22443206/?idAbsPath=fixnode01%7C7919749%7C9856522%7C21782478%7C21782482%7C8576212

     

     

     

     

    END