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The RH2288H V2 cannot boot and the error about no memory founded is dispalyed

Publication Date:  2018-03-30 Views:  38 Downloads:  0
Issue Description

The server is powered on, and the BMC completes its initialization. However, the BMC KVM displays the message "No Signal", and attempts to boot the server by pressing the Power button fail.

Alarm Information

No memory founded on RH2288H V2 and the boot process failed to start.

Handling Process

Collect the Hardware logs and check if there is any faulty part involved. In this case after checking the hardware logs there is no faulty hardware , and the issue is coming from the Memory module. The memory type are different than the compatibility list:

http://support.huawei.com/onlinetoolsweb/ftca/indexEn?serise=2

 

 

 

Root Cause

  • The BMC SEL logs show no hardware alarm.
  • The BMC SOL logs show that no memory is detected: Fatal Error!  No memory found! Below picture shows snippets of the SOL logs.
  • Solution

    In this case after checking the hardware logs there is no faulty hardware , and the issue is coming from the Memory module. The memory type are different than the compatibility list:

    http://support.huawei.com/onlinetoolsweb/ftca/indexEn?serise=2

    Suggestions

    Use memory that has been approved on the server compatibility list, and install the memory according to the memory installation rules of server products. If the server fails to boot and no obvious fault information is recorded in the BMC SEL logs, you need to analyze the SOL logs.

    END