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VPN client does not work with win10

Publication Date:  2018-05-04 Views:  154 Downloads:  0
Issue Description

Customer cannot access VPN use SecoClient(version:1.60.5.20) with win10 ,this issue is a known issue ,customer should uninstall  SecoClient and VNC adapter then install the version 1.50.3 .

After this , customer cannot access VPN too.

Alarm Information

SVN trap like below:


secoclient error log like below:

[ VNIC   INFO   2018-04-18 13:49:04.000324 ][songdaiwen] [Get VNIC name][name:Local Area Connection]

[ VNIC   INFO   2018-04-18 13:49:04.000324 ][songdaiwen] [VNIC Start][open cmd is interface set interface "Local Area Connection" admin=ENABLED]

[ VNIC   WARN   2018-04-18 13:49:04.000418 ][songdaiwen] [Get adapter index][not find VNIC]

...

[ VNIC   WARN   2018-04-18 13:49:13.000787 ][songdaiwen] [Open VNIC again][Line:627]

[ VNIC   INFO   2018-04-18 13:49:13.000787 ][songdaiwen] [NIC Close][begin]

[ VNIC   INFO   2018-04-18 13:49:13.000787 ][songdaiwen] [Get VNIC name][name:Local Area Connection]

[ VNIC   INFO   2018-04-18 13:49:13.000787 ][songdaiwen] [VNIC Start][close cmd is interface set interface "Local Area Connection" admin=DISABLED]

[ VNIC   WARN   2018-04-18 13:49:04.000418 ][songdaiwen] [Get adapter index][not find VNIC]

 [ VNIC   INFO   2018-04-18 13:49:23.000210 ][songdaiwen] [Check VNIC state][state:2]

.....

[ VNIC   ERROR  2018-04-18 13:49:23.000210 ][songdaiwen] [VNIC close failed][reason:timeout][Times:31][Line:583]

[ VNIC   ERROR  2018-04-18 13:49:23.000210 ][songdaiwen] [Open VNIC failed][reason:close VNIC error]

[ VNIC   ERROR  2018-04-18 13:49:23.000210 ][songdaiwen] [Start VNIC failed][reason:open VNIC error]

[ CNEM   ERROR  2018-04-18 13:49:23.000210 ][songdaiwen] [Cnem start failed][reason:Start VNIC Failed]

[ CNEM   ERROR  2018-04-18 13:49:23.000210 ][songdaiwen] [Cnem asyncmsg ioctl failed][reason:cnem start failed]

[ CNEM   ERROR  2018-04-18 13:49:23.000210 ][songdaiwen] [Cnem module proc failed][reason:asyncmsg ioctl proc failed]


Handling Process

1Ask the customer to feedback VNC adapter status , there is also an issue on SVN adapte:


Maybe customer uninstall it incorrectly. Then let customer uninstall it again and install version 3.0.2.21 , and uninstall VNC Adapter like below , must tick the “Delete the driver software for this device”.


2Ask customer whether this client work or not , the answer is VNC Adapter also has issue on it. Then check error information, the root cause is VNC Adapter not working.


Root Cause

PC remember SecoClient serial number, and don’t trust the VNC Adapter. Customer should turn off the Boot Secure Function on BIOS(like below screenshot).



Solution

Turn off the Boot Secure Function on BIOS, then install SecoClient(version: 3.0.2.21), and you will see VNC Adapter work well.


END