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USG6330 Firewall Phydisk0 Unregistered Error

Publication Date:  2018-05-29 Views:  202 Downloads:  0
Issue Description

Customer face the Phydisk0 Unregistered error and confirm all the HDD are buy from Huawei and brand new with full packing

Product: USG6330 AC Host (4GE(RJ45)+2GE Combo,4GB Memory,1 AC Power)

Device version: USG6000V100R001C30SPC300

Alarm Information

<Huawei>dis device

17:39:51  2018/05/24

USG6330's Device status:

 

Slot #    Type        Online    Register      Status      Primary  

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

0         RPU         Present   Registered    Normal      Master  

1         FIBA        Present   Registered    Normal      N/A     

4         HDD         Present   Registered    Normal      N/A     

          PhyDisk0    Present   Unregistered  Failed      N/A     

5         PWR         Present   Registered    Normal      N/A     

7         FAN         Present   Registered    Normal      N/A

Handling Process

Customer feedback that he install the same HDD into another Firewall USG6330 which OS version is v500r001c60spc300 and NO error found. The test result as follow:

 

HDD Model

Firewall OS Version

Status

DiskVendor                     : HITACHI

DiskSN                         :W5HH6TAG

DiskFirmwareVer                 :A440

DiskCapacity_Total               :300G

v100r001c30spc300

No Error

v500r001c60spc300

No Error

DiskVendor                     : HGST

DiskSN                         :02H198HB

DiskFirmwareVer                : A902

DiskCapacity_Total               :300G

v100r001c30spc300

Error

v500r001c60spc300

No Error

 

After check this we found the issue seem to be related to the OS version. We process to check if there have any Change Notice.

Root Cause

It because Hitachi 300G hard drive brand name Change from HITACHI to HGST, model changed. Do not affect the performance.But because of the Compatibility, The USG6000/NIP6000/E200E-N/E1000E-N series product require upgrade to V100R001C30SPCa00 & V500R001C20SPC200 or later version.

Solution

Upgrade the version to V100R001C30SPCa00 & V500R001C20SPC200 or later version.

Suggestions

Detail please reference Huawei PCN Security Gateway-20170019 NGFW product 300G Hard Disk Change Notice:

http://support.huawei.com/carrier/docview!docview?nid=NEWS2100007547&path=PBI1-7275726/PBI1-21782273/PBI1-21782305

END