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Adding Ibat to Neteco

Publication Date:  2018-07-24 Views:  180 Downloads:  0
Issue Description

Customer cannot add iBat to Neteco and cannot see real values of battery in Neteco, as you can see in the pictures below :

 

Alarm Information

Customer is receiving communication alarm between Neteco and iBat system.

 

Handling Process

Handling process :

 

Step 1 : Login to Neteco, go to Monitor>Performance>Counter Subscribe :

 

Step 2 : Select Managed Objects and choose Battery detector_Huawei_iBox

 

Step 3 : If iBat cannot be added or the values of the batteries cannot be seen in Neteco, go to step 4 :

 

Step 4 : Login to PowerEcho, go to Neteco Configuration>Neteco Protocols and enable Non-transport Layer Security Protocol :

 

End.

Root Cause

Root cause : The Non-Transport Layer Security protocol was disabled from PowerEcho>Neteco Protocols

Solution

Solution :

1.Step 1 Go to Monitor>Perfromance>Counter subscribe and add iBat counters

2.Step 2 :Login to PowerEcho, go to Neteco Configuration>Neteco Protocols and enable Non-transport Layer Security Protocol :

END